第一章酒店员工任职一般要求　　　　第一节 员工基本素质培训　　培训对象 酒店全体员工　　培训目的 提高酒店全体员工的素质，为客人提供优质服务　　培训要点 员工服务知识　　员工从业能力　　员工从业观念　　员工从业心理　　　　酒店员工的基本素质包括思想素质、业务素质、心理素质等方面。在日常的酒店工作中，可以将其具体化为丰富的酒店服务知识、随机应变的服务能力和热情周到的服务态度等方面。　　　　一、员工服务知识　　酒店服务知识是酒店员工为了更好地提供服务而应当知道的各种与服务有关的信息总和。掌握酒店服务知识是酒店各项工作得以开展的最基础性的东西，只有在了解了丰富知识的基础上，才能顺利地向客人提供优质服务。...　

正文 序 回忆“他沉沦，他跌倒。”你们一再嘲笑，须知，他跌倒在高于你们的上方。他乐极生悲，可他的强光紧接你们的黑暗。 ——尼采我睡了多久？现在探讨这个已经没有意义了。我不情愿的睁开眼睛，鼻子里充满了各种可疑的味道。我吸吸鼻子，分辨出康师傅红烧牛肉面、大葱、肯德基新奥尔良烤翅、劣质白酒、豆瓣酱以及一些刚刚脱掉的鞋子的味道。中国的火车永远是这样，像一个营业到很晚的食堂。如果你不幸没有买到卧铺票，而只能挤在这硬座车厢的话，那么这个食堂买的就像是隔夜的食物一样，不管你喜不喜欢，接不接受，都要咽下去，而那味道就像有质感的雾一样，厚厚的，黏黏的，蒙住你的眼睛。我拧开一瓶矿泉水，一口气喝了小半瓶，然后慢慢的从口袋里拿出眼镜戴上。眼前的事物也清晰起来。...　

　　　　　　HE SEEMED INCAPABLE of creating such chaos, but much of what he saw below could be blamed on him. And that was fine. He was ninety-one, paralyzed, strapped in a wheelchair and hooked to oxygen. His second stroke seven years ago had almost finished him off, but Abraham Rosenberg was still alive and even with tubes in his nose his legal stick was bigger than the other eight. He was the only legend remaining on the Court, and the fact that he was still breathing irritated most of the mob below.　　　　He sat in a small wheelchair in an office on the main floor of the Suprem　

军队要整顿（一九七五年一月二十五日）　　　　我们这个军队有好传统。从井冈山起，毛泽东同志就为我军建立了非常好的制度，树立了非常好的作风。我们这个军队是党指挥枪，不是枪指挥党。经过长期反对军阀主义的斗争，军队内部很团结，联系群众也很好。可是从一九五九年林彪主管军队工作起，特别是在他主管的后期，军队被搞得相当乱。现在，好多优良传统丢掉了，军队臃肿不堪。军队的人数增加很多，军费开支占国家预算的比重增大，把很多钱花费在人员的穿衣吃饭上面。更主要的是，军队膨胀起来，不精干，打起仗来就不行。我想军队绝大多数同志是不满意这种现状的。所以毛泽东同志提出军队要整顿。军队的总人数要减少，编外干部太多要处理；优良传统要恢复。这就有大量的工作要做。总参谋部、总政治部、总后勤部的责任更大，三个总部本身首先要整顿。...　

　　大豆起源于中国，从中国大量的古代文献可以证明。汉司马迁(公元前145～前93年)编的《史记》中，头一篇《五帝本纪》中写道：“炎帝欲侵陵诸侯，诸侯咸归轩辕。轩辕乃修德振兵，治五气，鞠五种，抚万民，庆四方。”郑玄曰：“五种，黍稷菽麦稻也。”司马迁在《史记*卷二十七》中写道：“铺至下铺，为菽”，由此可见轩辕黄帝时已种菽。”朱绍侯主编的《中国古代史》中谈到商代(公元前16世纪～前11世纪)经济和文化的发展时指出：“主要的农作物，如黍、稷、粟、麦(大麦)、来(小麦)、秕、稻、菽(大豆)等都见于《卜辞》。”卜慕华指出：“以我国而言，公元前1000年以前殷商时代有了甲骨文，当然记载得非常有限。在农作物方面，辨别出有黍、稷、豆、麦、稻、桑等，是当时人民主要依以为生的作物。”清严可均校辑《全上古三代秦汉三国六朝文》卷一中指出：“大豆生于槐。出于沮石之峪中。九十日华。六十日熟。凡一百五十日成，忌于卯。...　

　　I ignored the questions in the eyes of the groom as I lowered the grisly parcel and turned the horse in for care and maintenance. My cloak could not really conceal the nature of its contents as I slung the guts over my shoulder and stamped off toward the rear entrance to the palace. Hell would soon be demanding its paycheck.　I skirted the exercise area and made my way to the trail that led toward the southern end of the palace gardens. Fewer eyes along that route. I would still be spotted, but it would be a lot less awkward than going in the front way, where things are a　

　　OXFORD　　　　　　ONE　　THE DECANTER OF TOKAY　　　　　　Lyra and her daemon moved through the darkening hall, taking care to keep to one side, out of sight of the kitchen. The three great tables that ran the length of the hall were laid already, the silver and the glass catching what little light there was, and the long benches were pulled out ready for the guests. Portraits of former Masters hung high up in the gloom along the walls. Lyra reached the dais and looked back at the open kitchen door, and, seeing no one, stepped up beside the high table. The places here were laid with g　

前言 译者序 第一章第二章 第三章 第四章第五章 语录 跋小辞典前　言　　我写《时间简史》时最主要的目的，是要告诉大家在理解制约宇宙的定律方面当代最新的进展。如果能用一种简单的方式而且不用方程式来解释这些基本观念，我想别人也会感到和我一样的兴奋和赞叹。我听说，每用一道方程式都会使书的销售数目减半。但是这没有关系。如果你要做统计就必须用到方程式，不过这些是数学枯燥的部分。大多数有趣的观念用文字或图画就能表达了。史蒂芬·霍金一九九二年一月 剑桥译者序　　宇宙学是当代发展最神速的尖端科学前沿之一。人类对宇宙的关注可以追溯到文明的开端，而人们对宇宙的神秘感可以说是与生俱来。霍金的《时间简史》在全世界受欢迎的程度便是最有力的证明。...　

《竹马青梅》：序（1）序曾经有人问我：你对你文学创作生涯中的哪部作品最满意？我的回答是：我的文学创作生涯还没开始。到目前为止，我只是在讲故事。既然是讲故事，那么重点是“故事”，特点是“讲”。所谓“故事”，不过就是故旧的事，从前的事，无所谓“中心思想”，也无所谓“深远意义”。有深远意义，故事也发生了；没有深远意义，故事还是发生了。你不能因为某故事没深远意义就不让它发生，你也不能因为它发生了，就故意栽给它一个深远意义。同样，你不能因为某故事没有深远意义就不让我讲，你也不能因为我讲了某故事，就一定要咂摸出个深远意义来。...　

一、名词解释：1、三相交流电： 由三个频率相同、电势振幅相等、相位差互差 120 °角的交流电路组成的电力系统，叫三相交流电。2、一次设备： 直接与生产电能和输配电有关的设备称为一次设备。包括各种高压断路器、隔离开关、母线、电力电缆、电压互感器、电流互感器、电抗器、避雷器、消弧线圈、并联电容器及高压熔断器等。3、二次设备： 对一次设备进行监视、测量、操纵控制和保护作用的辅助设备。如各种继电器、信号装置、测量仪表、录波记录装置以及遥测、遥信装置和各种控制电缆、小母线等。4、高压断路器： 又称高压开关，它不仅可以切断或闭合高压电路中的空载电流和负荷电流，而且当系统发生故障时，通过继电保护装置的作用，切断过负荷电流和短路电流。它具有相当完善的灭弧结构和足够的断流能力。...　

　　　　Dusk was beginning to creep down from the mountains when the Witchfinder rode into Craiglowrie. His hunched position in the saddle of the black mare disguised his true height, yet all the same he was tall and terrible, the features beneath the dark broad-brimmed hat seemed like those of a sun-bleached skull from a distance. The grimace that revealed black and broken teeth; the eyes that glowed with the fire of a personal hatred, and seemed to search out each and every one of the peasants who trembled and watched behind the windows of their tumbledown bothies.　　...　

　　 When the office door opened suddenly I knew the game was up. It had been a money-maker-but it was all over. As the cop walked in I sat back in the chair and put on a happy grin. He had the same somber expression and heavy foot that they all have-and the same lack of humor. I almost knew to the word what he was going to say before he uttered a syllable.　 "James Bolivar diGriz I arrest you on the charge-"　 I was waiting for the word charge, I thought it made a nice touch that way. As he said it I pressed the button that set off the charge of black powder in the c　

当今世界已进人了环保时代，世界贸易组织（WTO）作为统管国际贸易的多边机构对环境与贸易问题也愈益重视，各种涉及环境的贸易协议、措施相继出台，而即将到来的W’ID千年回合谈判不可避免地会将环保问题纳人讨论的范围。这一大趋势，对于正处在人世关键阶段的我国来说，既是机遇也是挑战，如何应对现在及人世后我国外经贸的可持续发展是当前所迫切需要解决的问题。世贸组织的环境政策一）现状初订于1947年的《关贸总协定》（GATh）没有将环境问题作为主要内容，只是在一般例外条款中提及了这一问题。1971年，GATT设立了“环境措施与国际贸易小组”，但没有真正开展工作，直到1991年，该小组才开...　

最新卷 第1节　　　　日期：2008-4-30 22:04:00　　 序　　 在我的理解中，所谓对决，虽然残酷，却不乏美学和优雅；对决的双方，虽然剑拔弩张，心底里却不乏惺惺相惜和彼此敬重。这才是真正的对决，一种带着古典贵族气质的勇敢者游戏。　　 也就是说，对决的结果除了输与赢，除了笑与泪，还应该有其他的东西，比如尊重、骄傲、掌声……而这些绝不仅仅属于赢的那一方。　　 在现代社会，对决这个词被广泛运用于商业活动中，而参与对决的任何一方唯一的目的在于：赢！这当然无可厚非，我们通常也会为赢家喝彩。　　 但我们无可奈何地发现，很多赢家之所以赢，并不是因为他们更正直、更勤奋、更聪明、更讲游戏规则，而恰恰是因为他们更凶狠、更麻木、更狡诈、更不择手段……而最让人无可奈何的是，当这些人最终赢的时候，他们获得的掌声与喝彩一点也不见少。...　

　Clinch padded to the kitchen and fixed himself a pot of coffee, four eggs scrambled (with ketchup), a quarter-pound of Jimmy Dean sausage, and two slices of whole-wheat toast with grape jam. As he ate, he listened to the radio for a weather report. The temperature outside was forty-one degrees, humidity thirty-five percent, wind blowing from the northeast at seven miles per hour. According to the weatherman, thick fog lay on the highway between Harney and Lake Jesup. Robert Clinch loved to drive in the fog because it gave him a chance to use the amber fog lights on his ne　

　Neither do they expect trouble with a cargo that is sewn up tight.　Only a privileged few knew exactly when the Kruxator Collection would arrive in the country. That it was due to e to Britain was mon knowledge, and you had only to read a newspaper to discover that March 15th was the day on which the fabled group of paintings and jewellery were to go on display - for two weeks - at the Victoria and Albert Museum.　The Kruxator Collection is called after its founder, the late Niko Kruxator, whose fabulous wealth arose from sources unknown, for he had arrived penniless in th